Information, Communications, Goods and Services: Accessibility and Equity
Accessible communications is about making sure all people can receive, understand and share the information they need.
This project page will build and host resources to help develop Municipal expertise to provide information in accessible formats to the public and create workplace environments that support employment accessibility and equity. The resources and documents in the side bar will continue to develop. Is there something specific you are looking for but don't see here? Reach out to us and we will try to help you.
Accessible communications is about making sure all people can receive, understand and share the information they need.
This project page will build and host resources to help develop Municipal expertise to provide information in accessible formats to the public and create workplace environments that support employment accessibility and equity. The resources and documents in the side bar will continue to develop. Is there something specific you are looking for but don't see here? Reach out to us and we will try to help you.
Key Dates
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09 April 2025
FREE Online Training and Webinar Resources
- SeaChange CoLab Trainings
- Communication Disabilities Access Canada (CDAC) – Communication Assistance
- The IONS Resource Library
- Communication Disabilities Access Canada (CDAC) - Making your Services Accessible for People with Communication Disabilities
- Access Forward: Training for an Accessible Ontario
Documents
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Accessible Document Guidelines: Advanced Accessibility.pdf (405 KB) (pdf)
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Checklist for Small Municipalities: The Accessibility Standard for Information and Communication.pdf (158 KB) (pdf)
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Checklist for Public, including MB Government, excluding small municipalities: The Accessibility Standard for Information and Communication.pdf (141 KB) (pdf)
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CNIB Clear Print Guide.pdf (889 KB) (pdf)
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Customer Service Toolkit for Public Services.pdf (13.9 MB) (pdf)
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Social Media Accessibility Workshop Handout FINAL-s.pdf (468 KB) (pdf)
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How To Add Alternative Text By Social Media Platform FINAL-s.pdf (2.53 MB) (pdf)
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Accessible Documents Info
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Digital Accessibility
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Accessibility Principles
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Accessible Social Media: a beginner's guide to creating inclusive social media content (2024).pdf (2.1 MB) (pdf)
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Accessible Videos Best Practices(links to an external website)
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A Guide to Basic Accessibility on Social Media(links to an external website)
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Captions
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Captioning YouTube Videos(links to an external website)
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Checklist: Creating Accessible Social Media Posts(links to an external website)
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Colour Contrast Analyzer (CCA)
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Color Safe
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Digital Accessibility Foundations Free Online Course
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Digital Accessibility Websites and Documents
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Essential Components of Web Accessibility
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Guidelines for Accessible Surveys and Forms
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Hemingway
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Inclusive Design for Social Media: Tips for Creating Accessible Channels
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IT Accessibility Checklist
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Lily Speech
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NVDA
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Otter
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Understanding Web Accessibility
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Video Introduction to Web Accessibility and W3C Standards
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Video Captioning Style Guide(links to an external website)
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Web Content Accessibility Guidelines (WCAG) Quick Reference
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Web Accessibility Top 10 Tips.pdf (343 KB) (pdf)
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Plain Language
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Federal Plain Language Guidelines (US Government) (1.59 MB) (pdf)
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Government of Canada Content Style Guide - The duty to be clear: Plain language requirement
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Guidance on the Accessible Canada Regulations: Simple, clear and concise language (574 KB) (pdf)
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Plain language and word choice
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Plain Language Checklist and Resources
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Plain Language Frequently Asked Questions
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Plain Language: Self-directed learning
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Plain Language Writing Checklist (SickKids Toronto) (347 KB) (pdf)
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Preparing Plain Language Summaries: A Toolkit (1.34 MB) (pdf)
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Meetings and Events
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Accessible Meeting and Event Checklist
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Accessible Presentations: Top 5 Tips.pdf (409 KB) (pdf)
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Accessibility Accommodations for People Who Are Deaf: Captioning + Sign Language.pdf (210 KB) (pdf)
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Guide to Planning Accessible Meetings and Events.pdf (192 KB) (pdf)
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Making Events Accessible: Checklist for meetings, conferences, training, and presentations that are remote/virtual, in-person, or hybrid
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Planning Accessible Events.pdf (1.98 MB) (pdf)
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Planning Guide for Accessible Conferences.pdf (344 KB) (pdf)
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Stay Connected: Reducing Barriers for People Living with Hearing Loss During In Person Meetings.pdf (571 KB) (pdf)
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Community Engagement
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Beyond Inclusion Equity in Public Engagement.pdf (2.63 MB) (pdf)
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Public Engagement Toolkit - English.pdf (8.3 MB) (pdf)
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Public Engagement Toolkit - French.pdf (8.19 MB) (pdf)
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Healthy Community Engagement: Local Government Action Guides for Healthy Communities.pdf (1.94 MB) (pdf)
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Part 1 - Good Practice Guide for Community Engagement.pdf (888 KB) (pdf)
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Part 2 - Principles and Values for Community Engagement.pdf (443 KB) (pdf)
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Part 3 - Getting Ready for Community Engagement.pdf (361 KB) (pdf)
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Part 4 - Policy Community Engagement Design Tool.pdf (1.12 MB) (pdf)
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Part 5 - Selecting Methods for Community Engagement.pdf (6.83 MB) (pdf)
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Part 6 - Guide to Inclusive Community Engagement.pdf (573 KB) (pdf)
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Example Policies, Procedures, & Forms
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Alternate Formats Policy, Township of Scugog Ontario, 2021.pdf (158 KB) (pdf)
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Accessible Information, Communication, Employment and Transportation Policy- Town of Milton, Ontario.pdf (256 KB) (pdf)
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Accessible Customer Service Procedure - Encouraging Public Feedback, City of Brandon Manitoba 2017.pdf (219 KB) (pdf)
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Alternate Format Request Form and Communication Support Form - Township of Scugog, Ontario.pdf (223 KB) (pdf)
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Request Accessible Documents - Town of Milton, Ontario
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Who's Listening
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JG
Email jglaser@amans.ca -
NR
Email nruder@amans.ca